General Terms and Conditions

General Terms and Conditions

Provider and service

UNI-PAD is provided by PDR QCS s.r.o., company identification number 04913469, Křižovnická 86/6, 110 00 Praha 1 – Staré Město, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 255580. The contact for contractual matters, support and data protection is info@uni-pad.com.

UNI-PAD is an online service for businesses in vehicle servicing, PDR and detailing. The customer is a business on whose behalf an authorised person acts. The customer manages its users' access and is responsible for having the authority to enter and use the data entrusted to it. Users must protect their login credentials and report suspected misuse to support.

Ordering and scope of paid services

Before ordering a paid service, the customer receives an offer stating its scope, price, tax treatment, billing period, payment due date, and renewal and termination rules. Selecting service categories and saving or accepting an offer only prepare an order and do not create an obligation to pay. A payment obligation arises only upon a separate, explicit confirmation of an order with an obligation to pay, after the final price, scope and length of the period have been displayed. Paid access follows confirmation of full payment by the administrator, preserving the entire trial and any periods already paid for. Registration and starting a trial do not themselves constitute a paid order. When confirming an order, the customer also accepts the specific versions of the General Terms and Conditions and the Data Processing Agreement; the Privacy Notice provides information about processing. The marketing choice is voluntary. The public offer includes 21 days free of charge. The standard price of the UNI-PAD base with one service category chosen by the customer is CZK 4,990 per month. During the trial, all completed service categories included in the public offer are available.

After the 21-day trial, the standard introductory price is CZK 2,495 per month for the first 3 paid months, followed by CZK 4,990 per month. With a valid partner code, the price for the first 3 paid months is CZK 1,995 per month, followed by CZK 4,990 per month.

The PDR Academy graduate offer includes the same 21-day trial, followed by CZK 1,499 per month for 6 consecutive calendar months from the start of the first paid period, then CZK 4,990 per month for the UNI-PAD base with the PDR category. Each additional category is charged in the same way as under the standard offer. A break does not extend the six-month promotional period. If a monthly period extends beyond its end, the price is apportioned according to the actual number of days in the promotional and standard-price portions; the customer will see the breakdown in the order and invoice. Discounts cannot be combined; an eligible graduate offer takes precedence over the partner and standard introductory offers.

Amounts exclude any applicable VAT. The provider is currently not registered for VAT, so VAT is not added. Any future change in tax treatment will apply in accordance with applicable law and the terms of the accepted offer; the customer will see the total price before ordering. Each additional category costs CZK 490 per month. At the standard price, the base with one category therefore costs CZK 4,990, with two categories CZK 5,480, and with three categories CZK 5,970 per month. The total price and the terms of any special offer must be stated in the offer accepted by the customer.

During a promotional period, the promotional price is paid monthly. Once the promotional period ends, payment can be made monthly without a further discount, for 6 months in advance at an 8% discount, or for 12 months in advance at a 17% discount. The discount applies to the base and additional categories. For the base alone with one category, the six-month payment is CZK 27,544.80 and the annual payment is CZK 49,700.40, excluding any applicable VAT. The long-term discount cannot be combined with a promotion, and a longer period starts only after the promotion ends. Quarterly payment is no longer offered; any future change to the offer will not overwrite orders already confirmed.

Support and liability

Support is provided by Vladimír through info@uni-pad.com. We will provide an initial response within 2 working days of receiving a request. This time limit applies to the initial response; the time needed to resolve the issue depends on its nature. Report outages to the same email address; outages are handled as a priority. Support is not available around the clock, and the agreement does not specify a guaranteed availability percentage.

OCR assists with transcribing information from a document selected by the user. Before saving, issuing or sending a subsequent document, the user must check the result. The parties are liable for performance of the agreement and any loss or harm in accordance with applicable law. The agreement does not establish a special financial limit on compensation for loss or harm.

Order payment due date

The price of a confirmed order is due within 7 calendar days of its confirmation. The customer will see the specific payment due date before confirming the order and subsequently in the payment instructions. Waiting for payment does not shorten access already paid for or the entire trial; a new paid period requires confirmation of full payment. We will send a reminder for an unpaid order after its due date. Passing the due date does not itself cancel the order or the obligation to pay. To cancel an unpaid or partially paid order, the customer contacts support at info@uni-pad.com. For an order that has not yet created a paid period, the administrator manually confirms cancellation and extinguishment of the claim for the remaining balance. We will refund the full amount received, without a cancellation fee, within 14 calendar days of confirmation of cancellation, to the account from which it was received. A different account requires verification of the authorised recipient. The customer receives confirmation of cancellation and subsequently notification that the refund has been sent. We retain the order, receipt of payment and refund in the financial records. This contractual time limit is not a rule for refunding subscription services already used. Neither the request itself nor passing the due date constitutes automatic cancellation. This procedure concerns orders, not automatic cancellation of periods already paid for or invoices already issued.

Subscription renewal

The subscription does not renew automatically. The customer separately orders and pays for each subsequent period. Without renewal, the paid period expires and the account switches to read-only mode. Non-renewal alone does not create a new order or any further obligation to pay; it does not cancel orders already confirmed. Non-renewal is not an immediate instruction to erase data. After the last paid period ends, or after the trial ends if no paid period follows, the account remains read-only for 90 calendar days. If the customer does not start or renew a paid subscription, the agreement will end after prior notice and a further 30-calendar-day period for returning and erasing data will begin under the Termination section. The customer will receive the specific dates; the reminder before erasure is governed by that section. Renewal before termination stops termination on the grounds of non-renewal. Merely logging in does not extend this time limit.

Termination and return of data

The customer arranges termination through info@uni-pad.com. Following an ordinary request, the service ends when the period already paid for expires; an ordinary request alone does not create an automatic right to a refund for that period. If the account has no paid period that has not yet ended, the agreement ends after verification of the authorised person and confirmation of the request, on the date stated in that confirmation. Before the request is confirmed, the customer receives the specific service end date and the end date of the following thirty-day period for returning and erasing data. We will send confirmation by email and a reminder seven calendar days before that period expires. Earlier termination or erasure is handled through a separate verified request, with prior clarification of the consequences and an individual agreement on any financial settlement. This does not limit the customer's rights arising from defective performance or any other rights granted by law. Non-renewal or non-payment alone does not constitute an instruction to erase data.

After definitive termination of the agreement, there is a period of 30 calendar days for returning the agreed operational data, including attachments. The customer chooses either return of the data followed by erasure of copies, or erasure only. We will erase the data earlier upon a verified request. After this period expires, we will erase the data, except for data whose retention is required by law. The Data Processing Agreement governs the details, including handling of backup copies.

The provider's own accounting documents retained by law constitute separate records; this obligation alone does not justify retaining the entire customer database. Changes to contractual terms require the procedure agreed with the customer or prescribed by law. New wording does not itself overwrite the content of an agreement already accepted.

Effective from 1 October 2026.